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Terms & Conditions

Terms & Conditions

Terms & Conditions (Electronics)

Along with the wording of the manufacturer’s warranty, the following conditions apply:

  1. Guaranteed Protection Plan is administrated by Glaswegian Enterprises Inc. (GEI)
  2. Provided AVU performed the installation of product covered by this plan, the removal and reinstallation of a unit during coverage requiring repair will be performed at no charge. GPP must be purchased within 30 days of product purchase date.
  3. This plan is transferable free of charge, provided the product is in good working order, to a subsequent owner. No inspection is required provided no modifications have been made.
  4. Loss of this certificate does not result in loss of coverage. Terms and conditions are subject to change so please refer to www.avu.ca for the most up to date version.
  5. This plan is for carry-in services, except where in home service is provided under the manufacturer’s warranty. In home service provided under this plan will mirror the manufacturer’s coverage within 60km of the authorized service centre’s place of business. Customers are responsible to pay any travel costs or product shipping beyond 60km (Round Trip).
  6. This plan does not replicate any over-the-counter-exchange provided during the manufacturer’s warranty period.
  7. This plan covers normal wear and tear but does not cover physical abuse, water damage or foreign objects found inside the equipment.
  8. The plan owner releases Glaswegian from all liability due to damage to the unit, replacement of the unit or injury to any person that is not due to the fault or negligence of Glaswegian.
  9. The plan owner further understands that Glaswegian is not responsible for any consequential damages or losses related to their inability to make necessary repairs.
  10. Items that are consumable, such as batteries are not covered under this plan. Projection Bulbs are covered for one additional year after the manufacturer’s coverage of the bulb expires (maximum bulb coverage 2 years total). This plan only covers items on original invoice.
  11. Coverage for commercial applications is not available.
  12. If no defect is found or the repairs are denied by Glaswegian due to an unwarrantable item, the plan owner is responsible for all costs incurred.
  13. If the item covered under this plan is replaced by Glaswegian, all obligations of this plan will have been fulfilled for that particular item. Replacement product is eligible for protection under a newly purchased GPP.
  14. Replacements will be based on current technology not original cost, or series model i.e. XBR. If the same technology or size is unavailable or cost prohibitive, GEI determined market value will be provided as a credit to the customer.
  15. Maximum liability of the plan shall not exceed the purchase price of the original equipment. Each individual breakdown, failure or damage shall be adjusted on a replacement cost basis.
  16. Glaswegian Enterprises Inc. cannot be held responsible should the original manufacturer cease operation and the parts become unavailable. Sole liability lies only in refunding the fee paid for this plan.
  17. GPP does not cover used product or product purchased 180 days after manufacturer discontinues model. In the event you buy a GPP plan under these circumstances, our liability is only to refund the original purchase price of the plan.
  18. Set-up, delivery and/or adjustments are not covered.
  19. All coverage periods are inclusive of manufacturer warranty periods. Claims during manufacturer coverage will be handled by the manufacturer.
  20. All software including reprogramming of remotes is not covered by this plan.
  21. Any alterations to programming, settings or alterations to the system are not covered under this plan and the owner does so at their own risk.
  22. Unauthorized repairs or modifications may void this agreement. You must provide the care and maintenance recommended by the manufacturer’s warranty.

Terms & Conditions (Appliances)

Along with the wording of the manufacturer’s warranty, the following conditions apply:

  1. This plan covers normal wear and tear but does not cover physical abuse, water damage, cosmetic items or foreign objects found inside the covered item.
  2. Customer attempts to repair as well as any unauthorized modifications to the unit will not be covered by this plan.
  3. This plan provides carry-in service except where in-home service is provided during the manufacturer’s warranty period. If home service is not available or provided, customer is responsible for getting item to authorized store or service centre.
  4. Food Spoilage is covered during the GPP coverage period, for a total of $100 for refrigerators and $250 for stand-alone upright or chest freezers.
  5. This plan does not replicate any over-the-counter exchange provided during the original manufacturer’s coverage.
  6. This plan owner releases Glaswegian Enterprises Inc. (GEI) from all liability due to consequential or incidental damages to the unit or injury to any person, or personal property that is not due to the fault or negligence of GEI. Customer is responsible for providing proper connection to a grounded power supply of sufficient voltage, replacement of blown fuses, repair of loose connections or defects in house wiring.
  7. The plan owner further understands that GEI is not responsible for any consequential damages or losses due to the downtime of the covered unit or their ability to facilitate necessary repairs.
  8. Items used for commercial or industrial applications are not covered.
  9. Set-up, delivery, installation and/or adjustments are not covered.
  10. Removal and re-installation of water and/or gas lines is not covered under this plan – the customer must arrange for a licensed plumber/gas fitter to re-attach dishwashers, refrigerators with water/ice, washing machines, steam dryers and any other appliance which requires gas and/or water connections.
  11. If no defect is found or the repairs are denied by GEI, the plan owner is responsible for all costs incurred.
  12. If the covered item is replaced under this plan and all of GEI’s obligations are fulfilled and the plan is completed and will not be transferred to the replacement unit.
  13. Replacements provided under the plan will be based on like quality and features, not original cost. No refurbished product will be provided unless the originally covered unit was refurbished or unless the manufacturer utilizes refurbished parts in their standard repairs. GEI reserves the right to offer the customer an in-store credit in lieu of repair estimate or replacement cost.
  14. GEI cannot be held responsible should parts become unavailable and if this is the case, the sole remedy will be to refund the original fee paid for this coverage.
  15. GEI will endeavor to repair items in a timely manner. GEI will not replicate any performance timetables outlined in a manufacturer’s warranty.
  16. In-home service provided under this plan will mirror manufacturer’s coverage and will be provided within 60 km of the authorized service centre’s place of business, customers are responsible to pay any travel costs or product shipping costs above 60 km (Round Trip). GPP must be purchased at same time as the covered item(s).
  17. This coverage mirrors the specific manufacturer’s warranty terms and conditions unless specified above.
  18. This coverage is not available on discontinued or used equipment, if purchased on such, GEI’s sole responsibility and liability will be to refund the original purchase price of the plan.
  19. Maximum liability of the plan shall not exceed the purchase price of the original equipment. Each individual breakdown, failure or damage shall be adjusted on a replacement cost basis.
  20. Loss of this certificate does not result in loss of coverage.
  21. This coverage is transferable to subsequent equipment owners at no charge; it is the original owner’s responsibility to contact GEI to arrange for the transfer of coverage.
  22. If the unit is replaced, GEI has the option of taking the original unit or leaving with the customer.
  23. Customers requiring service under this plan must initiate a claim via our on-line system through www.avu.ca. Improper and/or unauthorized repairs will be denied.
  24. Coverage dates are based on original invoice dates. All coverage periods are inclusive of manufacturer’s warranty to a maximum term of 3 or 5 years depending on plan (GPPA3 – 3 Years and GPPA5 – 5 Years).

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